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Office
Charlotte, NC, United States
With a focus on customer segment-driven strategies, channel performance improvement and customer experience design, Raja helps retail banks transform by leveraging AI and other advanced technologies to enhance customer engagement and drive growth. He has extensive experience in branch, ATM, contact center and digital banking, and is dedicated to executing strategies that improve profitability and enable banks to serve their customers more effectively.
Previously, Raja held senior positions at major global professional services and technology firms where he delivered consulting services to financial services firms worldwide. He also served in various strategy and product innovation roles at one of the largest banking institutions in the US.
Raja has a BS in Information Systems and Management from New York University and an MBA from Columbia Business School.
How Raja is building a better working world
I enjoy helping banks figure out how to tackle the challenge of innovating with AI, which has the potential to liberate us from the mundane tasks that dominate our daily lives. By leveraging AI to digitize and automate basic functions, bank employees can concentrate on the complex, human aspects of the business that truly add value and provide fulfillment, while customers can shift their focus from routine transactions to better managing their financial lives.