Capability Center as-a-Service: optimizing business in India

What EY can do for you

India has emerged as a leading global hub for Capability Centers, driven by its exceptional talent pool, advanced technology ecosystem and focus on transforming businesses. Organizations across industries are increasingly establishing Capability Centers in India to tackle critical challenges, optimize operational costs, and build resilient, scalable operations that fuel long-term growth.

Benefits of setting up a Global Capability Center (GCC) in India

• Cost optimization
  India offers substantial cost arbitrage benefits while maintaining high quality services, enabling ROI maximization.

• Skilled talent pool
  India offers a vast, highly skilled and multilingual talent pool along with time zone advantages, helping organizations meet diverse global workforce needs.

• Leadership presence
  GCCs in India host numerous global leadership roles, driving greater strategic value for their parent organizations.

• Entrepreneurial culture
  India provides a robust ecosystem of startups and technology firms that drive innovation, transformation and new capability development to drive business growth.

• Mature IT infrastructure
  India offers robust infrastructure including advanced IT parks, data centers, reliable connectivity and regulatory support, providing seamless global operations.

• Government support
  The Government of India offers global firms with numerous incentives such as tax benefits, infrastructure support, skilling initiatives and grants, to help them scale efficiently.

How can EY support your Capability Center journey?

EY’s Capability Center-as-a-Service (CaaS) solution provides flexible models for accelerated GCC setup along with evolving services to address GCC needs such as capability setup, service delivery, transformation and innovation-led services.

The key areas of focus include:

Build support

• Facility: Assistance with end-to-end facility setup, including site selection, design, and construction
• Technology: IT infrastructure enablement, including identifying IT requirements, and supporting installation
• Legal entity, transfer pricing (TP) and operationalization: Comprehensive support to design and implement an optimal legal entity structure supported by a robust tax .compliance strategy, including TP policy and dispute resolution strategy.
• Talent strategy, organization design and compliances: Creating a robust talent acquisition and onboarding strategy along with a robust organization design.
• GCC branding: Support in building a niche brand value for your GCC to attract the best talent and make your GCC the employer of choice in India.
• Payroll and bookkeeping setup: Design and implement technology-enabled payroll solution before planned onboarding of resources in your India GCC.
• Support function setup: Establish core function setup to support operational readiness and seamless functioning of your GCC.

Ongoing support

• Tax processing and ongoing compliances: Support with ongoing tax, transfer pricing and payroll compliances
• Branding activation: Branding activation through artefacts and enablers and Employee Value Proposition (EVP) activation for external and internal adoption through different channels
• Recruitment support: Manage end to end recruitment process including background verification (BGV) and onboarding support
• Ongoing facility management: Coordination with facility and IT vendors including managing procurement and installation of IT assets
• Ongoing payroll setup: Support in implementation, testing and rollout of payroll solution along with payroll processing and filings
• On going bookkeeping: Support in ensuring compliant and consistent bookkeeping aligned with local and global compliance standards

What makes CaaS a better choice than traditional GCC services?

Traditional GCCs offerings demand substantial time, investment, and internal expertise to establish and scale. CaaS delivers a faster, more agile, and lower-risk alternative through a bespoke model tailored to each client’s unique business needs and maturity stage, driving accelerated value realization and greater efficiency.

Our CaaS deployment options

• Turnkey CaaS: Allow clients to realize offshore benefits and build a Capability Center at speed
• Operations CaaS: Enable clients to leverage the available talent pool in India without setting up a center in the short term
• Build CaaS: Allow clients to build a center and support in insourcing or developing new capabilities
• Service Delivery CaaS: Enable clients with a new center, looking for a partner to manage, stabilize and transform the operations
• Recruitment CaaS: Help clients to establish a brand and attract the best talent with the help of a partner

Why EY?

Multiple multinational clients have chosen EY as their trusted partner for their GCC journey. EY CaaS solution brings together deep domain experience across Consulting, People and Workforce, Tax and Technology to effectively deliver on each client’s GCC objectives. This team of experts, backed by a proven delivery methodology, is widely recognized for delivering outstanding client service and guiding organizations through every stage of their GCC journey.