EY-Adobe Alliance

EY teams’ approach to Customer Experience (CX) combined with the power of Adobe's end-to-end digital suite can help organizations drive growth, break through digital barriers and increase customer engagement.

EY Adobe logo


Why EY and Adobe

Learn how the EY-Adobe Alliance can help you develop a customer-centric journey, including collaborative efforts with chief marketing officers and chief digital officers in both B2B and B2C arenas.

Together, we empower organizations to shape the future with confidence.


Our offerings


The rapid growth of the EY-Adobe Alliance is a testament to the EY focus on driving business value and building integrated, intuitive and engaging customer experiences.

Our latest

How digital transformation helped benefit fans and the bottom line

With help from EY, the professional sports franchise was able to turn big data into even bigger value.

How streaming services can drive profitability with customer centricity

Personalization can benefit video streaming services and increase customer value. Read more about the EY and Adobe alliance research.

How music companies can evolve the fan experience

To meet fan demands for new kinds of experiences, music companies will need to listen, engage and deliver in profoundly different ways. Learn more.

How a B2B company drove engagement by transforming its D2C platform

Discover how Merck Animal Health modernized its HomeAgain® e-commerce site to offer a robust online customers experience and drive growth and expansion..

We asked leaders how they are applying GenAI to CX

Get the guide to deploying GenAl in marketing.


Our latest thinking

Putting a premium on human intelligence

Use GenAI to optimize your marketing content strategy and comply with disclosure requirements and expectations.

How technology empowers compliance in personalization at scale

Discover how financial services can use GenAI to balance personalization at scale with risk management and compliance. Turn compliance into a competitive advantage.

Boost brand loyalty and grow with new GenAI marketing capabilities

GenAI is creating competitive advantages with personalized, compelling engagement and innovative strategies.

What can CMOs learn from first movers who are using GenAI to revolutionize personalized customer experiences?

First movers reveal insights on deploying GenAI in marketing. New research from the EY-Adobe Alliance uncovers the resolutions CMOs face in adopting AI.

How data management can establish trust and transparency

Data privacy and the ever-evolving means of gathering data can make or break a brand’s relationship with its customers.

Cookie-less Playbook: how to enable first-party data for the end of third-party cookies

With the end of third-party cookies, first-party customer is critical. Learn the top five considerations for enabling first-party data.

Real change. Real impact

Join top business leaders as they discuss tackling timely business challenges through strategic collaboration.

How GenAI transforms the B2B customer experience with first-party data

Digital technology is providing more direct ways for businesses to engage customers and gain greater insight into their wants and needs. Learn more.

EY-Adobe Alliance: Enhancing CMO’s customer-centric approach with AI

Discover GenAI’s role in reinventing customer experiences with EY-Adobe Alliance. Uncover strategies CMOs can use to amplify personalization, content and digital value.

How ecosystems transform customer journeys 

Discover how an EY-orchestrated ecosystem can help companies create differentiated customer journeys.