Why the human CFO is vital in the age of AI

In this episode, Perry Wiggins, CFO at APQC, discusses technology’s impact on finance and what it means to be a human CFO.

As the chief financial officer (CFO) for American Productivity & Quality Center (APQC), Perry Wiggins leads the finance and accounting teams, as well as serving as a member of the executive team. His career before APQC centered on the health care and non-profit sectors.

While there is often a substantial focus on technology and its impact on finance, Perry is passionate about using technology as a tool and an enabler, but not forgetting the human dimension and the idea of the “human CFO.” Through his experience, Perry has realized that he can find a way to be a good steward of the organization, a great financial leader, but also be mindful of the impact that his decisions have on people's lives.

Perry shares perspectives on the findings from the APQC 2023 Financial Management Priorities survey, including why he expects to see the number of organizations using advanced data visualization tools to rise rapidly from the current 15%.

Key takeaways:

  • Artificial intelligence (AI) will be significant for finance functions and likely will be very impactful to finance leaders and organizations in the areas of logistics, finance, contract and content management. 

  • Achieving strategic goals depends upon the people in your organization. They have to be engaged, equipped, empowered and continuously encouraged in order to achieve the ambitious plans set forth by management.

  • It is important to focus on the connection between numbers and people. Understanding this relationship helps solve the challenges many organizations face. 

For your convenience, full text transcript of this podcast is also available.


Season 6, Episode 6


34m 5s