EY at the 2026 IUCX Conference

For utility leaders, it feels like decades of transformation have been compressed into a single year, a pivotal inflection point for customer perceptions and expectations, and for business performance. That’s why the EY organization is a top sponsor of the 2026 IUCX Conference, occurring April 14-16 in Tampa, Florida, where our thought leaders and leading-edge research on how to align people, process and technology for a new era will take center stage.

This is a powerful opportunity to engage with electric, gas and water/wastewater utility professionals from across North America and beyond at the premier annual educational and customer service conference. Attendees will get to hear fresh insights from EY leaders and utilities about delivering effective customer service at a time when crucial questions are being raised about affordability, reliability and more.

Or, stop by our meeting room #337 on the exhibit floor to discuss the issues impacting your customers!

And attend our conference sessions, which include:

• Beyond hype: what customers expect now and how leaders deliver
• Transforming utility billing: a customer-centric approach
• Reimagining operations with a future-focused target operating model

The future is being built today. Together, we can shape it or be shaped by it. Join us for an important discussion for elevating customer experiences in a new era.