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EY at the 2026 IUCX Conference
Customer perceptions and expectations are shifting. Join the EY team at the 2026 IUCX Conference to understand and capitalize on the change.
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April 14–16, 2026
Tampa Convention Center| Tampa, FL
#IUCX #IUCX2026 #UtilityCX
For utility leaders, it feels like decades of transformation have been compressed into a single year, creating a pivotal inflection point for customer expectations and business performance. That’s why the EY organization is a top sponsor of the 2026 IUCX Conference, occurring April 14-16 in Tampa, Florida, where our thought leaders and leading-edge research on how to align people, process and technology for a new era will take center stage.
Attend our conference sessions, which include:
Transforming Utility Billing: A Customer-Centric Approach
Wednesday, April 15, 2026
10:45 AM-11:45 AM ET
San Diego Gas & Electric and EY
Beyond Hype: What Customers Expect Now and How Leaders Deliver
Thursday, April 16, 2026
9:30 AM-10:30 AM ET
EY Sponsors Solution Presentation
Insights driving your priorities
Energy that works for customers: prioritizing affordability and wellbeing
In this webcast, learn how energy providers address rising costs and demand with proactive solutions to improve customer engagement and digital experiences.
How AI and digital twins supercharge utility workforce training
Discover how AI and digital twins enhance utility workforce training and preserve knowledge. Learn to implement these strategies effectively.
Empowering utility customers through digital tools strengthens trust
Confusing utility bills and outdated tools can be streamlined to clarify payments and restore customer confidence
Why exceptional customer experience means designing for disappointment
Outage management planning can transform customer experience from disappointment to brand-defining moment. Learn how technology helps.
How utilities can prepare for the AMI 2.0 era
Find solutions for deploying utility metering infrastructure to optimize resource management, improve system efficiency and achieve regulatory compliance.
How GenAI could simplify rate filings amid energy transition movement
Unlock growth and equity in utility rate case filings with strategic financial and customer engagement tactics.
Consumers shape the energy experience. EY professionals help residential and business customers navigate rising demand, prices and sustainability challenges with accessible services.
How EY can help
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Discover how EY's customer experience transformation team can help energy providers empower their workforce, engage customers & drive long term value. Learn more.
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EY Digital Grid helps power companies digitize their grids for a resilient, flexible, data-driven and sustainable energy system. Find out how.
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Our teams can help your business support your data center requirements. Learn more.
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Discover energy transition insights, people and services and how our teams can help your business unleash sustainable value by embracing the evolution of energy.
Read more