Energy that works for customers: prioritizing affordability and wellbeing

Growth, economic enablement, energy security and affordability are colliding, with energy making headlines regularly. And while investment is fueling a boom in energy infrastructure and artificial intelligence (AI), the latest EY consumer study spotlights rising frustration and growing engagement that is opening a window of opportunity for energy providers able to take a holistic approach to enabling consumers’ energy wellbeing. Consumers increasingly want an energy experience that is digital-first and AI enabled and offers greater choice and control. Consumer expectations are on the rise, and they are looking to energy providers to build a new energy experience that is automated, easier and more affordable — all at the same time.

Listen to the webcast, live from the IUCX Conference 2026, to learn more about:

• How utilities are providing innovative approaches to give customers greater control and choice while enabling affordability
• Successful approaches to driving value and improving the customer experience with digital and AI
• Actionable insights from the latest EY consumer research on residential energy consumers

Speakers include:

• Greg Guthridge, EY Global Energy & Resources Customer Experience Transformation Leader
• Corry Poole, VP Customer Experience, Sales and Marketing, Enmax
• Elizabeth Adams, Senior Vice President and Chief Customer Officer, Entergy