Customer Tax Operations and Reporting Services

EY Customer Tax Operations and Reporting Services (CTORS) helps organizations meet their customer-related regulatory obligations through its integrated suite of end-to-end customer tax operation services, supported by EY teams across the globe and underpinned by leading technology.

Your business challenge

Multinational corporations and taxpayers worldwide must comply with a range of complex regulations wherever they do business. This requirement puts additional pressure and demands on already-busy teams as they:

  • Document and accurately classify customers
  • Manage customer and transaction data
  • Report customer information to global tax authorities

The responsibility to comply with multiple regulations is significant, especially so for financial institutions, given the volume and complexity of their customers. Failure to comply comes at a high financial and reputational cost.

Key features

CTORS is an integrated suite of customer tax operation services which can be provided in a modular or end-to-end approach. From start to finish, EY CTORS simplifies the complexity of customer tax operations, reduces cost and risk, and improves your customer tax function through the use of workflow, data management, analytics and governance to effectively help manage global tax regulations.

EY Tax operation

Since 2009, the EY CTORS team has been helping multinational corporations meet their customer-related reporting and operational tax obligations. Over the last decade, CTORS has evolved from advising on the US Foreign Account Tax Compliance Act (FATCA), one of the first regulations addressing tax transparency, to a detailed technology solution dealing with an ever-growing number of new cross-border regulatory regimes, including the Common Reporting Standard (CRS), Withholding Tax and other domestic reporting, US CH3/61, Mandatory Disclosure Rules – DAC 6 and tax crime.

Technology

All of EY CTORS managed services are underpinned by a suite of secure, connected, cloud-based technology solutions supporting each stage of the customer taxation lifecycle.

Tool

Description

Collect and validate

eTFV

Document validation technology which uses automation and optical character recognition to import and validate tax forms and self-certifications with standardized results and intuitive dashboards.

Identify, classify and monitor

CTDM

Standard data model and repository that classifies accounts, manages changes in circumstance using our proven rules engine and maintains an electronic audit trail

Report

EY FIRST

Technology that generates and supports submission of required account holder reports to over 100 tax jurisdictions, providing accurate and timely filing compliance

Transparency and governance

TOCC

Dashboard solution providing real-time consolidated status updates of services using underlying CTORS technology (eTFV/GTRS/CTDM)

GTRS

Workflow tool supporting delivery on reporting services relating to FATCA, CRS and MDR

ROC

Control framework, including a comprehensive suite of tools to support certification and pre-emptively identify issues

IGAA

Portal-based knowledge management and sharing which consolidates EY’s worldwide customer tax knowledge rules from 100 jurisdictions, and enables efficient distribution, traceability and Q&A functionality

Electronic Tax Form Validator (eTFV)

The eTFV helps enable your customers, investors and vendors to provide and validate tax information via a secure platform from anywhere in the world. The result is a significant reduction in the operational burden for multinationals, making it easier for individuals and business entities to transact internationally.

Our latest thinking

How the right conversations can empower finance transformation strategies

Companies need more open dialog about how to effectively implement new technology. Finding the headspace for these conversations is key.

29 May 2023 Jonathan Chesebrough + 2

Managed Services

EY Managed Services revolutionizes non-core but board-critical activities to help financial services companies build long-term value. Learn more.

28 Feb 2023

Three steps to future-proofed customer tax withholding and reporting

Re-engineering data flows is key to holistic and efficient customer tax withholding and reporting, as demand for transparency mounts.

15 Nov 2021 Ian Bradley

Why customer experience and tax reporting need a joined-up approach

Tax authorities demand more detailed customer tax reporting – here are four ways organizations can balance it.

25 Aug 2021 Ian Bradley

How businesses are responding to the wider customer tax reporting net

Organizations need to transform their people, processes and technology to meet fast-changing obligations and mitigate risk.

11 Jun 2021 Ian Bradley

How to reframe your Asian growth strategy

As government interventions position Asia’s economies to lead the global recovery, understanding political risk is essential. Find out why.

03 Nov 2020 Harsha Basnayake

Tax services

Our globally connected tax network can help your tax function address complex issues, making sure you can operate confidently in today’s disruptive landscape.

10 Nov 2016
    Contact us
    Like what you’ve seen? Get in touch to learn more.