Life insurance & group benefits transformation and growth

Improve brand loyalty, drive higher customer retention rates and accelerate overall revenue growth. Our industry veterans work with you to elevate your marketing capabilities by seamlessly integrating AI-driven automation, hyper-personalization and predictive next best actions informed by deep data analytics to provide you the power to craft resonant brand experiences, cultivate lasting customer loyalty and achieve significant, sustainable revenue growth.

Our customers have experienced quantifiable gains:

• Up to 30% increase in customer engagement through personalized marketing campaigns
• 50% reduction in customer acquisition costs with targeted outreach
• 40% boost in conversion rates from AI-driven insights

Improve advisor trust and loyalty, drive high placement rates and increase ease of doing business. Our team will guide you on how to rapidly transform your acquisition process with digital intake, enhanced risk assessment and straight-through processing to accelerate onboarding, boost sales conversions and lower acquisition costs.

Our customers have experienced quantifiable gains:

• Up to 50% improvement in new business application to issuance turnaround times
• 50%+ underwriting automation
• Up to 60% suitability straight-through processing 

Exceed rising customer expectations while significantly improving operational efficiency. Our teams work with you to drive end-to-end service transformation, leveraging AI, modern platforms and technologies, and strategic operating models.

Our customers have experienced quantifiable gains:

• Improve first-call resolution by up to 30%
• Reduce handle times by up to 30%
• Improve customer service representative (CSR) and processing productivity by up to 40%.

Transform your entire claims journey – from AI-powered digital intake to automated adjudication – using innovative, industry-benchmarked operating models. This helps reduce errors, enhances decision quality and delivers a significantly more profitable book of business. 

Our customers have experienced quantifiable gains:

• Up to 60% faster processing
• 80% straight-through processing
• 60% increase auto-adjudication

Modernize your core policy and claims systems with confidence. Our comprehensive, end-to-end implementation services – from strategy and design to data, testing and support – help bolster a successful transition that help to drive growth, improve experiences and reduce inefficiencies and risks.

Update your legacy blocks with our tailored, product-specific migration strategies and AI-enabled innovation. Leverage deep domain knowledge and cutting-edge technology for a seamless transition that reduces costs, mitigates risks and prepares your operations for the future.