Hospitality Services

EY advises clients on the full suite of hospitality and tourism services — from digital operational innovations to strategy and transaction consulting. Our Hospitality Service professionals can provide insights to help your Hospitality organization reach its strategic goals.

How EY can help with your Hospitality Services

The rise in global travel and tourism has fueled a dynamic hospitality sector in recent decades, and the accompanying digital revolution has disrupted the hospitality industry and accelerated change. Customers expect far more from hospitality organizations than ever before, as seamless digital experiences in other sectors create a new normal. A desire for personalized service is driving the industry professionals to rethink how to reach and engage with customers.

As a result, hotels and restaurants are investing in technology to transform both their front- and back-office operations to lift the customer experience, optimize costs and gather data to provide insights into digital operational efficiency. Meanwhile, tourism and destination organizations are seeking to maximize the benefits of tourism, while satisfying both visitors and local communities.

EY hospitality and tourism teams support hotels and destination organizations, helping them to make operations cost-efficient while providing the required services for their customers and communities:


Digital transformation

To meet the evolving demands of customers and to thrive in a digital age, we help hotels and hospitality organizations to transform their front- and back-office operations through:

  • Strategy: Rethinking business strategies and operating models for the digital age - for example, developing integrated digital platforms to provide seamless customer experiences
  • Innovation: Broad innovation capability, including incubating new ideas and business models, and redesigning the entire customer journey.
  • Experience: Analyzing the world of the customer, then designing and assisting new experiences such as e-commerce platforms that provide seamless digital experience
  • Operations: Aligning, enhancing and automating operations and supply chain to deliver the promise of digital
  • Trust: Helping EY clients build the agility to respond to digital risks

Tourism and economic consulting

The growth of tourism means it’s more important than ever for destinations to plan strategically for sustainable success. EY Future Destinations offering is a purpose-driven solution that allows clients to define and prioritize their strategic goals, implement the tools to reach those goals, and monitor performance. This can be attained through:

  • Strategy: Identify and prioritize short- and long-term goals and objectives to enhance visitor experience, destination competitiveness, and market appeal
  • Implementation: Develop and help implement purposeful tools such as data visualizations, website and mobile applications, and public safety training
  • Monitoring: Monitor performance using tools such as return on investment (ROI) analysis, competitive benchmarking, and visitor and community sentiment reports

Hotel management and strategy

Managing hotels is a complex business. The industry is evolving fast and hotels need to revise their strategies, as well as manage existing requirements, to stay in the game. We can help with:

  • Regulation: From assurance and financial accounting advisory services to tax compliance and structuring
  • Mergers and acquisitions (M&A) strategies: M&A support — financial, commercial diligence (buy-side or sell-side), transaction readiness, valuation, entity and asset strategic advisory
  • Development advisory and construction program management
  • People advisory
  • Capital strategy

Our latest thinking on the Hospitality Industry

How CFOs are forecasting the financial state of the hospitality industry

Hospitality CFOs forecast the financial state of the industry, including key challenges, solutions and performance expectations. Learn more.

How digital transformation opened new channels for growth

With help from EY professionals, Royal Caribbean’s digital-first approach is transforming their business and the cruising experience.

Hospitality industry makes a strong comeback, but face key challenges

Hospitality industry CFOs surveyed share that leisure travel continues to grow while business travel shows slower rebound.

How to evolve the business model and lock in the new travel consumer

Subscription programs are allowing the travel industry to market a variety of product offerings and experiences.

Why consumer travel sentiments are good news for hospitality industry

There are sunny skies for the travel and hospitality industry, but economic clouds are gathering. Learn more from the EY 2022 Hospitality Survey.

    Webcast on demand – Hospitality Industry

    The hospitality industry: the path forward

    In this webcast, we will discuss the transformation of hotel operations and changes in the customer experience, as well as evaluate trends in the hospitality transaction market.

      ESG Reporting

      The importance of ESG performance is increasing due to new regulatory requirements, an evolving ESG reporting landscape, shifting stakeholder expectations and pressure from investors.



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