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How EY can help
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EY teams help organizations strengthen digital resilience by managing AI risk in governance, compliance and incident readiness for responsible AI adoption.
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EY SOC reporting teams help companies communicate trust and confidence in the internal control environment around the services they provide to customers.
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In today’s accelerated threat environment, AI is rewriting that equation. The latest generation of AI systems can reason across software, combining multiple low- and medium-severity findings into credible end-to-end compromises in minutes or hours.
Shifting client and auditor expectations for SOC reporting
Service organizations now face a shifting threat landscape. The assumption that an organization’s software is reasonably secure because it has traditional System and Organization Controls (SOC) reports and no major incidents have occurred may no longer be adequate as clients and regulators may question whether hidden vulnerabilities likely exist in the environment. Boards and audit committees are pressing executives for answers on how their service providers address AI’s ability to swiftly detect and exploit overlooked weaknesses.
During a single reporting cycle, service organizations should anticipate customer inquiries that go beyond simple due diligence. Instead, customers are likely to expect assurance not just about the existence of a vulnerability management program, but specifically how it has adapted to AI-driven threats, what evidence supports management’s claims, and how those claims are represented in tested controls in the most recent SOC reports.
Service auditors are under similar pressure, and standard-setting commentary points to more granular procedures, deeper testing and lower tolerance for high-level control descriptions. Phrases such as “vulnerabilities are tracked, prioritized and remediated based on risk” or “annual penetration testing is performed with findings remediated” may no longer suffice.