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Americas: How can government workers and technology align to serve future citizens?

In this webcast, government and public sector leaders across the Americas discuss the key workforce challenges their organizations are facing, the regional nuances, and the strategies being embraced to prepare for the future.

Governments around the world are at risk of failing citizens through lack of digitalization, according to EY research presented in the new report How can government workers and technology align to serve future citizens?.

With only 7% of government leaders believing that their organization has achieved their digital transformation goals, it is imperative that the public sector transform to enable their workforce to serve citizens’ needs now and in the future.

In a series of three regional webcasts for the Americas, EMEIA and Asia-Pacific, EY professionals will be joined by local government and public sector leaders to:

  • Delve into the regional challenges organizations are facing today.
  • Share their experiences in managing large-scale transformations.
  • Discuss what leaders should be doing now to prepare for the future.

Key takeaways and topics discussed include:

  • It is imperative that governments digitally transform, but if the workforce isn’t central to the transformation journey, it will fail. The new EY framework was created to help government and public sector organizations succeed.
  • Organizations that put humans — both citizens and civil servants — at the center of their transformation are more successful.
  • Real-life perspectives on how to make digital transformations work.
  • Learnings, insights and the tools that have helped government and public sector leaders succeed on their transformation journey.


  • Angela Gibson, Head of Strategy and Foresight, Toronto Transit Commission
  • Erica Thunder, Director of Diversity and Cultural Competency at the North Dakota Department of Corrections and Rehabilitation (DOCR)
  • Erica Ford, EY US Government and Public Sector People Advisory Services Leader
  • Juliet Nicol, EY Canada People Advisory Services GPS Leader
  • Arnauld Bertrand, EY Global G&I Consulting Leader
  • Shalinder Bakshi, EY Global G&I People Advisory Services Leader


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