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Customer Experience by EY Studio+
Generate the right insights to build differentiated, high-impact customer experiences that add long-term value to the customer, your organization and society. EY Studio+ helps create strategies rooted in empathy and purpose, designed for sustainable growth and market differentiation.
Impactful moments that matter
Identify and elevate key customer interactions that drive loyalty, retention and long-term business value.
Continuous innovation
Enable agile, customer-centric improvements that evolve experiences to meet changing needs and market expectations.
Human-centered design
Apply design thinking rooted in empathy to craft personalized, intuitive and impactful customer experiences.
The team
Our latest thinking
Why exceptional customer experience means designing for disappointment
Outage management planning can transform customer experience from disappointment to brand-defining moment. Learn how technology helps.
30 May 2025
Alex Stock