Microsoft application support

In Consulting

Digital solutions are the cornerstone of the modern working world. Ensure that they stay working as they should with application support from EY.

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What EY can do for you

Microsoft application support from EY Pythagoras helps organisations reduce the operational, financial and reputational risks of any system issues, by providing highly responsive resolution and proactive system monitoring for Microsoft solutions.

Issue resolution

We understand that modern solutions do not stand still. They evolve as business needs change and platforms are updated with new features. Our application support team helps you to stay ahead of those changes, reducing any potential system impact and assisting to resolve any issues before they reach your users.

From a “How do I?” user query to a wider system issue, our Microsoft-accredited team is ready to step in and get you back to work. You can refocus the information technology (IT) resources on core business areas, with the knowledge that your users have the support they need, whenever they need it.

We offer support across a variety of channels, including a dedicated portal, email, telephone and remote or on-site assistance. The team holds accreditations across multiple Microsoft solutions, such as Microsoft Dynamics 365, Microsoft 365, Microsoft Power Platform and Azure. And, clients benefit from a single point of contact, strong governance and periodic reporting, to provide complete visibility and control. 

System enhancements and proactive monitoring

EY Pythagoras application support is not just there to provide issue resolution and guidance. We also help you embrace new features and updates that can enhance your working world. And as a part of our advanced and premium options, we assess the upcoming Dynamics 365 updates, and make you aware of any associated risks and benefits that may arise because of new features and functionalities. These service options include faster response times and continuous monitoring of your system to identify potential issues before they arise.

The benefits of EY Pythagoras Microsoft application support include:

  • Built using the best practices of the Information Technology Infrastructure Library (ITIL) 

  • Provides rapid response times for response and resolution

  • Packages tailored to your specific needs

  • Supplies quick access to Microsoft experience and knowledge

  • Offers continuous system insight and improvements 

  • Comes with an option to add additional service uplifts, such as 24-7 coverage

Close alignment with consultancy

Whether you are working with EY Pythagoras to build your Microsoft solution, or you have already deployed Dynamics 365, you will benefit from the close alignment between our consultancy and application support teams. Our skilled application support team works closely with over 150 Microsoft delivery consultants, which means that they are always aware of the latest updates that may impact customers and the best ways to address these. 

When delivering a project, we proactively engage with the application support team to allow for a seamless transition along with an in-depth understanding of your business processes and solutions.

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