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Everyday AI with Microsoft 365 Copilot
Elevating the human experience by helping businesses assess and optimise Microsoft 365 Copilot through an accelerator programme that focusses on impact, risk, operational efficiency and return on investment.
Your business challenge
Organisations are struggling to understand how artificial intelligence (AI) tools can responsibly benefit employees across all business functions. Security and data governance, persona-specific use cases based on individual roles within a business function, prompt engineering, change adoption, and providing quantifiable proof of value to support budget allocation are common challenges being faced by business leaders.
Solution benefits
Everyday AI for Microsoft 365 Copilot helps businesses to better organise, create, understand, and collaborate in a responsible way, leading to improved productivity, quality of work and employee wellbeing.
It helps to:
- Efficiently identify practical use cases for deploying Microsoft 365 Copilot, aligned to roles and responsibilities such as an HR function.
- Effectively measure performance whilst building a business case for future technology investments.
- Improve adoption and learning of how to communicate with technology whilst maximising value.
Solution features and functionality
Our approach is designed to methodically assess and enhance the integration of Microsoft 365 Copilot into your business operations. The focus is on comprehensive stakeholder engagement, pilot testing and the development of a scaled delivery, with an emphasis on performance tracking and return on investment assessment.
Our end-to-end solution includes:
- Responsible AI readiness assessment: Readiness to manage AI risk, security and governance, whilst complying with forthcoming regulations.
- Planning and use case development: Use a value mapping approach to define a set of use cases required for the testing phases and selected personas with associated key performance indicators.
- Pilot deployment and evaluation: Collate results and changes, working through data points which can include surveys, telemetry and sentiment analysis.
- Change and scaled adoption: Generate comprehensive communication and an engagement strategy to support workforce adoption, delivering a series of onboarding and learning sessions for new user groups.
- Benefit realisation with human-centric modelling: Generate return on investment and proof of value calculations
- Extensibility assessment: Readiness review of existing technologies and connecting data with the Microsoft 365 Copilot Large Language Model (LLM), recommending buying instead of building connectors or plug-ins to achieve goals.
We combine our experience and capabilities across legal, risk, technology and people, delivering an end-to-end modular framework. This would cover planning, testing, strategy and a scaled adoption process, designed to improve generative AI (GenAI) deployment and employee experience organisation-wide.
Alliance relationships
EY teams and Microsoft bring a compelling formula to the market. We solve our clients’ most challenging issues by blending trusted industry experience with innovative technologies. The EY organisation is a global launch partner for Microsoft 365 Copilot and Viva platform, and a specialist advisory partner delivering responsible AI with a human-centered approach.
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