The conversation around AI has shifted. The question is no longer whether organizations will adopt AI but how they will govern it, scale it and turn it into measurable business value. As leaders move beyond experimentation, they face new challenges around governance, cybersecurity, workforce productivity and operational resilience.
The Insights for Action series brings together perspectives from EY and ServiceNow leaders on the technologies, strategies and operating models shaping business transformation across industries, from manufacturing and energy to financial services and cybersecurity.