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Next-generation CMOs will empower their teams, refine strategies and forge deeper connections with customers.

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Key issues facing marketing and growth leaders today


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Case studies

How Canadian Tire leveraged the potential of customer data with AI

An iconic Canadian retailer drives personalized customer service with smarter data management and advanced analytics.

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Our insights

Loyalty programs: understanding the divide between brand and consumer

The 2024 EY Loyalty Market Study reveals that 58% of consumers spend more with brands that offer loyalty programs.

Three enthusiastic European friends on city street hold paper sack. Women coming from shopping in the sales look at inside the recyclable bags surprised. Smiling amazed people addicted to purchases.

How to unlock value from, measure and demonstrate loyalty program ROI

Loyalty programs can drive business growth and strengthen customer relationships, but determining their true value can be a challenge. Read more.

How to leverage GenAI for enhanced customer engagement

Enhance customer loyalty by harnessing AI. Explore proactive solutions for businesses to innovate engagement strategies and foster meaningful connections. Read more.

6 key insights from the Forbes CMO Summit

EY leaders share insights into how technology is transforming the marketing landscape and explore what CMOs should focus on. Read more.

How one health care testing company gets results with AI

By leveraging AI and automation, patient diagnostics have picked up pace in a health care testing company. Learn more in this case study.

Six takeaways from Cannes Lions 2024

Read six takeaways from Cannes Lions 2024. Learn what marketing trends are impacting brand and creativity across industries.

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Real change. Real impact

Join top business leaders as they discuss tackling timely business challenges through strategic collaboration.

How can GenAI turn personal into personalized?

Smarter marketing and sales tools are helping the manufacturing industry reach valued customers.

How CMOs can leverage the full potential of creative

Brands face the challenge of producing content that's more personalized yet cost-effective. Learn more.

Boost brand loyalty and grow with new GenAI marketing capabilities

GenAI is creating competitive advantages with personalized, compelling engagement and innovative strategies.

What can CMOs learn from first movers who are using GenAI to revolutionize personalized customer experiences?

First movers reveal insights on deploying GenAI in marketing. New research from the EY-Adobe Alliance uncovers the resolutions CMOs face in adopting AI.

How AI can unleash a new era of creativity

EY leaders team with a recording artist at SXSW to explore the intersection of AI and creativity, and how AI is changing the creative industry. Learn more.

Forbes CMO Summit: How marketing leaders are preparing for impacts of GenAI

Watch this video series highlighting how marketing leaders are approaching generative AI.

5 ways CMOs can create an agile operating model for sustainable growth

Explore 5 ways CMOs can create an intelligent, nimble operating model for sustainable growth.

Accelerating customer loyalty: leveraging trust, technology and data

Learn how companies can gain customer loyalty and trust through data insights.

7 ways to unleash value and drive growth from your MarTech and teams

Drive growth and value from your existing MarTech with these 7 considerations. Learn more.

How content publishers can monetize and maintain control in the AI age

Publishers examine B2B licensing and middleware services as GenAI transforms how content is created, delivered and consumed. Read more.

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How telecom retail can navigate its evolution to meet customer needs

Telecommunications retailers can do a few things to address the business imperative of meeting changing customer needs as the industry evolves. Read more.

Zero-party: The next frontier in consumer data

Zero-party data helps businesses get the information they need to enhance the customer experience while respecting consumers’ privacy rights. Read more.

How businesses can stay ahead of emerging tech

Learn about emerging tech and generative AI use cases, plus strategies to make customer experiences more personalized. Watch now.

    Financial services

    Businessman working with a financial advisor using detailed data visualization market analysis.

    How insurers can outpace aging tech for improved digital experiences

    It’s time for insurers to reevaluate legacy technology...
    29 Oct 2024 | Neeraj Gupta

      TMT

      How will you stand out in today’s crowded digital home market?

      To succeed in the fast-evolving digital home,...
      30 Oct 2024 | Cédric Foray

        Energy

        Trends and implications of the evolving energy consumer

        In this webcast, broadcasting during CS Week, a panel including...
        30 April 2024

          TMT

          Diverse business colleagues cooperating while working on digital tablet in a hallway of an office building. People around them are in blurred motion. Photographed in medium format.

          3 steps to predict new TMT customer patterns beyond the numbers

          Use new data-rich customer insights to adapt...
          24 Apr 2024 | Traci Gusher

          Energy

          Three ways to move energy consumers from interest to action

          EY research reveals an opportunity to bridge the gap...
          08 Feb 2024 | Greg Guthridge

            Financial services

            Businessman and Concierge at Luxury Hotel

            How hospitality AI is steering hotels toward a smart future

            Guest services and hospitality marketing artificial intelligence...
            05 Dec 2024 | Umar Riaz

              Connect with our leaders

              EY Consulting includes experienced leaders in every sector, who bring the power of people, technology and innovation together to deliver value and growth for our clients.


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              Duncan Avis
              Principal, Americas Consulting Customer & Growth Leader

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              John Dubois
              EY Consumer Data & Analytics Leader 

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              José M. Reyes
              EY Americas Chief Creative Officer


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              Nuno Leal
              Principal, Marketing, Product and Data/AI, Consulting, Ernst & Young LLP


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