Government modernization starts here.
Unleash the power of progress and move from strategy to execution.
EY Center for Government Modernization features cutting-edge research, insights and best practices exploring how government agencies can modernize to innovate at scale, deliver technology at speed and keep people at the center.
We are at the forefront of shaping how the government responds to complex challenges. The EY organization brings 100+ years of global commercial and public sector experience to our clients. We provide technology-enabled solutions to help you transform at the federal, state and local levels. From equity and wellbeing for communities to constituent experience transformation and operational improvement, together we are building a stronger country, for the people.
Operational optimization for government
Delivering innovation at scale
We partnered with Market Connections to design a survey across federal civilian and defense agencies to understand key trends in cybersecurity investments. Where are agency leaders focusing their time and resources? How can they make the most of their spending dollars and what are their current priorities?
Can predictive maintenance take the FAA to new heights? With data and visualization tools, along with innovative models based on predictive maintenance technology, organizations are able to better monitor the health of systems remotely and generate insights to optimize maintenance programs. We helped the FAA identify process and data quality improvement opportunities to enable prediction of equipment failures — resulting in 75% to 90% accuracy three to seven days in advance.
How do you move from data to insight? Analyzing raw data by business process is crucial in constructing a complete data model. Give your people the data, tools and knowledge to drive success, and capabilities to access, move and understand data in a way like never before. We developed a comprehensive data management and governance plan that will guide the roles, responsibilities and processes to execute the migration and enable digital transformation for DHS.
What does it take to fast-track digital identity user governance? We helped an organization establish a new platform that evolves to meet added federal agency business requirements using evolving solutions to integrate with enterprise policies.
Equity and wellbeing for communities
Keeping people at the center
States are focused on raising levels of care for vulnerable communities to improve equitable health and wellbeing amongst their constituents. See our latest insights:
The public sector continues to make the digital delivery of services and the customer experience more equitable and accessible across the constituents they serve. This report explores the progress government leaders are making in improving CX as well as the roles modern infrastructure and connectivity play in support of those efforts.
The future comes around fast. Public health leaders should ask now how they will meet the unknown challenges of tomorrow. To understand where and how agencies should direct their efforts, we surveyed 301 public health officials from across the United States. Our research finds organizations operating at a uniquely difficult yet exciting time, in a field that is being reshaped and revitalized by digital innovation.
How do you get coronavirus relief funds to communities without the critical infrastructure to mobilize quickly? EY Grants Accelerator builds foundational processes to fast-track the administration of grants funds. In this case study, the agile tech platform and knowledge base speeds funding to Hawaii’s childcare service providers, cutting through what could have been an administrative gridlock and getting funds to the provider network that needs them most.
While most government organizations provide digital experiences that are compliant with respect to legally defined disabilities, this does not mean that those experiences accommodate people with other barriers. In fact, those compliant solutions often do not meet basic usability expectations. Our goal in this whitepaper is to introduce important user experience considerations that are often an afterthought when creating digital tools and platforms.
Constituent experience and workforce transformation
The support you need to achieve technology at speed
Stakeholders expect government services to be simple and trustworthy, leading to demand for transformation across interactions. See our latest insights:
Government leaders feel their organizations and workforce are struggling to meet their digital transformation goals. In this report, we discuss the implementation of a four key priority framework to create dynamic, tech-savvy workforces focused on the constituent experience.
We teamed with a state workforce services agency to configure a platform that fast-tracks job seekers and frees up case managers. Rather than having to navigate the process on their own, residents can use the tool to explore the various services and programs available at their local American Job Center (AJC).
The US Navy needed to revamp its human capital strategy to improve the workforce experience. They selected transformation initiatives that could deliver measurable results and improve work life for personnel at every level, whether civilian or enlisted, implementing the latest leading practices from government and the private sector.
Digital government transformation is an opportunity for progress in the public sector. It’s about taking technology-agnostic approaches, understanding organizations’ specific needs and bringing it all together — a vision of electronic government only the most forward-thinking IT leaders have the background and capabilities to realize. They can improve hiring, minimize dull and repeatable work, and bridge digital divides between people from diverse socioeconomic backgrounds.
No matter what you do, it requires a lot of stakeholders for technology and support services to help with learning management systems. It’s amazing the number of stakeholders that are involved in this.