Know Your Customer (KYC) services

In Banking and capital markets

EY Know Your Customer services support financial institutions seeking to transform onboarding, refresh, due diligence and screening functions. Part of our Financial Crime solution, KYC services are underpinned by our deep domain knowledge, leading FinCrime technology platform, technology alliances and regulatory experience.

Your business challenge

Financial institutions that transform KYC processes can cut costs, elevate quality, enhance customer experience and help drive broader digital transformation initiatives. But balancing KYC obligations while minimizing the negative impact for customers is becoming more challenging due to several factors:  

  • The KYC regulatory environment is evolving fast.
  • Tedious, manual processes create cost and resource pressures.
  • The potential of data and digital to transform KYC compliance is hindered by data siloes and outmoded systems and methods.
  • Talent to manage KYC compliance is scarce, and expensive to recruit, train and retain.

KYC solution benefits

Our comprehensive KYC services help financial institutions achieve better compliance, and an improved customer experience, while minimizing costs. Our connected approach combines: 

 Deep KYC and industry knowledge that includes help with broader KYC strategy and tactical, focused advice. 


  Extensive regulatory and policy experience across multiple markets.


  Leading technology, software tools and data-powered intelligence built upon a global common platform.


  Flexible talent models and robust managed services delivery processes. 

Solution features and functionality 

EY KYC consulting services are tailored to each client, focusing on delivering better outcomes that lift the burden of compliance so that financial institutions can operate with confidence. Our KYC services are delivered through our integrated global managed services network of financial crime analysts, resulting in greater connectivity and resilience. Services typically include:

Why EY KYC consulting

EY KYC services support financial institutions in achieving greater KYC compliance at competitive costs. You can trust our domain knowledge, regulatory credibility, global delivery model and leading technology to enhance operational excellence today and stay ahead of emerging risks. 

Our latest thinking

How asset managers can enhance the client onboarding process

Account onboarding is critical to the client experience and time to market, yet few asset management firms have embraced transformation. Learn more.

22 Feb 2024 EY Americas

Shatter the hourglass: strategies to implement ongoing due diligence

Rather than periodic refreshes, ongoing due diligence uses natural touch points and ongoing monitoring to determine when to refresh. Learn more.

12 Dec 2022 Don Johnson + 1

How to keep customer relationships strong during a Know Your Customer refresh

Institutions should determine if outreach is needed for Know Your Customer and take steps to enhance the customer experience.

06 Dec 2022 Don Johnson + 1

Selecting an AI/ML FinCrime solution: five guidelines to consider

As financial institutions turn to AI/ML solutions to fight FinCrime, they must distinguish between product offerings. Read on for five leading practices.

13 Jun 2022 Carl Case + 1

How can you disrupt today’s financial crimes with yesterday’s technology?

Technology can change how we combat financial crime, but on its own isn’t a solution — we need to collaborate to prosper.

26 Feb 2021 EY Global

    Related case studies on KYC consulting

    How EY Cognitive Investigator and AML Managed Services infused higher quality in transaction monitoring

    Consolidating high-volume monitoring with Ernst & Young LLP Financial Crime Managed Services paid dividends for a global financial group. Find out more.

    11 Jul 2023

    Enriching financial crimes compliance for insurance clients

    We introduced automation in an insurance client’s monitoring to improve risk coverage and ultimately cut compliance costs. Learn more in this case study.

    20 Sep 2022

    How one firm found a better answer for its investigations

    How one firm found a better answer for investigations

    20 May 2021

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