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How EY can help
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Helping agencies manage human services, Medicaid, public health, behavioral health and other essential services.
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Eligibility systems, Medicaid Management Information System (MMIS) platforms and customer relationship management (CRM) tools should remain stable systems of record. They anchor compliance, data integrity and financial accountability. Replacing them wholesale in response to H.R.1 timelines is neither realistic nor necessary.
Instead, leading states are moving change-heavy logic — policy rules, verification workflows, citizen interactions and reporting — into flexible layers outside the core. These edge layers are designed to be configured, tested and updated quickly without destabilizing foundational systems.