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How EY can help
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Helping agencies manage human services, Medicaid, public health, behavioral health and other essential services.
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H.R.1 is creating a clear divide among state Medicaid programs. Not between large and small states. Not between well funded and under resourced agencies. But between those that have built the capability to execute change — and those that have not.
Across states responding most effectively to H.R.1 type mandates, success is not accidental. It reflects deliberate choices about architecture, governance and how compliance work actually gets done.
The difference is not effort — it’s design
Every state is working hard. The difference is how much human effort is required to keep systems functioning.
In states struggling under H.R.1, compliance depends on extraordinary coordination: manual reconciliation, ad hoc reporting, offline analysis and heroics by staff who understand where systems fall short. These programs appear functional, but only because people are compensating for structural limits.
In states making progress, compliance is engineered into how work flows. Systems absorb change without extraordinary effort. Updates are expected, tested and deployed as part of normal operations — not treated as emergencies.