Government health and human services

Our Government health and human services team collaborates with state agencies across the country, helping them manage human services, Medicaid, public health, behavioral health and other essential services to achieve agency outcomes.

Related topics

Government and Public Sector

The team

Photographic portrait of Christopher Deelsnyder

Christopher Deelsnyder

Ernst & Young LLP US State, Local & Education Market | Health & Human Services leader

Photographic portrait of Tony franklin

Managing Director, Technology Consulting, Ernst & Young LLP

Photographic portrait - Frank W Berry

Managing Director, Government and Public Sector, Ernst & Young LLP

What EY can do for you

Our Government health and human services team is committed to empowering state agencies with tailored services that drive significant improvement. Our team, comprised of former state health agency leaders, trailblazers in the industry and tech visionaries, understands the complexities of this sector and is dedicated to working alongside you to tackle your unique challenges. By adopting a results-driven method to project and program management, our collaborative approach leads to meaningful and lasting outcomes for the communities you serve.

The Government health and human service steam works with state agencies to identify and implement strategies, tools and infrastructure that enhance Medicaid operations. With EY support, agencies can optimize Medicaid administration; increase provider engagement; and improve customer service, communication, collaboration and accountability. The team helps agencies focus on:

Automation, IT and workflows: Agencies can implement a customizable platform, establishing uniform workflows that standardize business procedures, data integration and functions to help refine fundamental business processes.
Testing: Agencies can maintain compliance with changing federal certification standards and modular requirements through the Medicaid Enterprise Systems (MES) full suite of testing services, which provide complete traceability, from requirement through certification.
Medicaid modernization roadmap framework: Agencies can use insights from external stakeholders and internal teams to advance state goals and objectives by introducing new services, enhancing processes and facilitating change management.
Smart compliance: Medicaid agencies can remain compliant and automate compliance tasks through artificial intelligence (AI), machine learning, automation and data analytics, enhancing regulatory oversight and potentially unlocking federal funding opportunities.
Digital transformation: Agencies can enhance member experiences with improved access to services, stronger connections with residents, and increased engagement with Medicaid programs and services by leveraging cloud-based systems with user-friendly and customized digital interactions.

Smart compliance for Medicaid

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Team : Christopher Deelsnyder, Tony Franklin, Frank W Berry
Our dedicated Human Services professionals focus on providing comprehensive support to government agencies, including:

1. Child welfare services – supporting child welfare agencies as they modernize their child welfare systems

2. Childcare – assisting states and facilities in enabling access and improving quality for childcare facilities through collaboration

3. Integrated eligibility system support – providing planning, oversight and technical assistance for major human services eligibility system implementations, including:

a. Technical and business strategy and planning; roadmap development

b. Technical systems integration, maintenance and operations

c. Business integration services: project management office, testing, data strategy, organizational change management, business process re-engineering

4. Child support – helping states evolve to a family-first program that seeks to enhance the wellbeing of families by making child support a more reliable income source

Modernizing human services, from strategy to execution

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Team : Christopher Deelsnyder, Jeri Culley
We help clients engage key community health stakeholders — including providers, public health, community-based organizations, employers and health plans — to collaboratively design, budget and execute Rural Health Transformation Program (RHTP) initiatives that deliver measurable results.

Leveraging our deep understanding of both public and private healthcare ecosystems, we position our clients to anticipate and mitigate risks. Our support spans strategic roadmap planning, program management, budgeting and reporting, operating model design and governance, grants management, compliance, stakeholder engagement, technology adoption (such as telehealth and remote monitoring), AI-driven analytics, health data interoperability, and fostering public-private partnerships for enduring rural health sustainability.

Driving horizontal innovation in the social safety net

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Team : Michael Botos
The Government Health and Human Services team aims to build better capacity and infrastructure for public health agencies while advancing social determinants of health. Agency outcomes are achieved through three means:

Compliance, certification and regulatory support – using machine learning, AI, automation and/or data-driven dashboards to help your agency ingest, decompose, summarize and track regulations, policies, contracts and other requirement-driven documents
Infrastructure and innovation – employing data-enabled and digitally delivered programmatic, financial and enterprise performance management powered by data
Grant management and administration – helping your agency deliver community and constituent impact through the efficient end-to-end management of the grant management lifecycle
Accelerating progress on behavioral health challenges

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Team : Christopher Deelsnyder, Belinda Minta, Jaymee Lewis Desse

The team

Christopher Deelsnyder

Ernst & Young LLP US State, Local & Education Market | Health & Human Services leader

Executive Director of Ernst & Young LLP and US HHS Market Leader. IT advisory and outsourcing industry veteran. Father to four daughters. Avid angler splitting time between VA and ME.

Tysons, VA, United States

Tony Franklin

Managing Director, Technology Consulting, Ernst & Young LLP

Father and husband. Love to support my church. Bike, hike and other activities with my five kids. Enjoy genealogy and eating crawfish (in season). Live in Mississippi, born and raised in Tennessee.

Frank Berry

Managing Director, Government and Public Sector, Ernst & Young LLP

In private sector after 35 years in public sector. As the previous commissioner of two state agencies, he helped people access high quality health care.

Atlanta, GA, United States

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