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Portland, OR, United States
Alek Catlett is an experienced professional, leading programs focused on advanced analytics and customer experience.
In this role, Alek helps clients measure and improve their customer experience using nontraditional methods of survey design, A/B testing and data science. Alek has completed numerous programs across voice of customer, research, customer care, loyalty and consumer insights.
Prior to EY, Alek led customer experience and store operations insights for a multinational house of brands.
Alek has a MS in Customer Experience Management from Michigan State University.
How Alek is building a better working world
Alek is focused on bringing a better experience to customers and employees by bringing a first-person perspective to being a front-line retail employee, call center agent and operations analyst.
Alek partners with clients to provide visible differentiation in the way they communicate with customers and measure the impact of their work.