Digital transformation and the workforce

Our survey of utilities executives finds skills and technology are critical to navigating disruption and a low-carbon energy future.

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Case Study
The better the question The better the answer The better the world works
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Why people and tech are the fuel for customer-centric transformation

The benefits of the major transformation program undertaken by TNB, while working with EY, could be achieved across many other sectors.

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The better the question The better the answer The better the world works
Case Study

What if you could power your future by empowering people?

Malaysia’s TNB decided to adopt a customer-centric, digital-first approach to reimagine its future.

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Reframe your future solar engineer
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The better the question The better the answer The better the world works
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EY worked with TNB to create a tech-enabled transformation

The transformation improved the customer experience and put the customers and employees in control.

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Member of teenager staff shows customer an i kiosk
Case Study
The better the question The better the answer The better the world works
Case Study

Helping a national energy provider create a better working world

TNB has simplified customers’ lives through a digital transformation that also helps the planet.

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Two woman review an energy dashboard

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