Public health services transformation

The EY team helps state and local governments modernize and strengthen their public health infrastructure so that residents and communities can thrive.

What does it take to build a resilient public health agency?

We surveyed 301 public health officials from across the United States. Our research finds organizations operating at a uniquely difficult yet exciting time, in a field that is being reshaped and revitalized by digital innovation.

Young girl getting her knee wrapped with a bandage

What EY can do for you

Public health leadership teams are setting a bold new vision and purpose for the communities they serve. Transformation is on the agenda, and EY knows that this journey must address digital modernization, operational efficiencies, and rebuilding the workforce. Our team’s mix of insight, knowledge and experience brings a holistic approach to strengthening public health infrastructure, increasing capacity, and modernizing systems.

Our public health services capabilities include:

9-8-8/Behavioral Health

Support planning and implementation to enhance mental health crisis response system infrastructure and services. Our capabilities include strategic planning and visioning, program and project management, and operational support in critical areas such as communications, process optimization, technology, workforce, finance, and data analysis and reporting.

Analytics for action

Build a foundation that can integrate data across internal and external sources to provide a whole-person view across agencies, make informed decisions for program and policy planning and implementation, resource deployment and informing strategic objectives 

Disease outbreak response

Mitigate the impact of disease through proactive approaches, including communications and community engagement, command center and emergency response, and investigation logistics

Health equity

Create workable solutions that strengthen program initiatives and resource utilization to implement sustainable and equitable policies and practices that benefit diverse and vulnerable constituents

Surveillance Program of the Future (SPoF)

Strengthen surveillance capabilities that enable timely and proactive identification and response to diseases and events and helps inform policy and programmatic decisions, direction, and prevention efforts

Technology modernization

Increase the efficiency and business fit of technology resources, transform IT into a valued business partner, manage risk and cybersecurity concerns and harness the power of a digital-ready workforce with a new set of competencies


Vaccine program management

Develop an end-to-end solution that provides local governments and clients a solid infrastructure for documenting, managing, administering and monitoring vaccine distribution while enabling compliance with requirements


Workplace reimagined

Enhance organizational structures and environments that attract, engage, empower and retain a diverse and inclusive workforce

Public health impact stories

Learn more about how the EY US GPS team has impacted state and local communities by utilizing modernization, data and technology to improve public health.

Contact the public health team
Transform the way your agency handles organizational, operational, programmatic, financial and workforce challe

Our latest thinking

Rethinking the future of public health

Now is the time to rethink the future of public health. Recent public health emergencies exposed gaps in state and local public health infrastructure.

18 May 2023 Michael Botos + 5

How state governments should use opioid settlement funds

With opioid settlement funds now available, the state government opioid epidemic response can address the economic and community health impacts. Read more

10 Apr 2023 James Dolan, PhD + 3

How child welfare agencies can help reduce secondary trauma—and increase retention

Child welfare workers are leaving the profession. Government agencies can do more to help.

13 Jan 2023

How investing in themselves helps state agencies invest in America’s families

The pandemic exposed inequities in access. State agencies can help but need to transform.

11 Jan 2023

Human-centered design can transform state agencies and put people first

COVID-19 exposed gaps in government agency service delivery. Reassess agency vision and strategy to put people at the center.

14 Jan 2022