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Laurence is a partner with Ernst & Young LLP and leads EY Customer & Growth for EMEIA. He is also CEO of EY Seren, a design and innovation agency, based in London.
He works with clients to help them understand and respond to the opportunities and threats posed by digital disruption and then re-imagine growth through human-centered design, innovation and business transformation.
Prior to joining EY, Laurence spent a decade at a leading global technology organization, where he was EMEA Vice President for CRM and five years with other consulting firms in practice leadership roles.
A recognized authority on digital transformation, customer experience and CRM, he has worked across a wide range of sectors, including telco media, life sciences, retail and sports.
He received an MA in History from the University of Oxford.
How Laurence is building a better working world
“I believe that digital disruption creates both untold opportunities and existential threats for clients in every industry sector. I work with EY clients to help them navigate the difficult path of re-imagining their businesses model, customer experience and end-to-end operations, in order to survive and ultimately thrive in the age of transformation.”