EY Field Optimizer

Full-picture, fingertip access for on-the-go diagnostics and first-time solutions

A new diagnostic solution for value-added results

With client expectations at an all-time high, organizations with field operations know the value of getting in and out of customer locations quickly and resolving service calls the first time around. EY Field Optimizer is a bespoke solution that standardizes and automates your diagnostics and arms technicians with a consolidated purview and next-level insights that can enhance your customers’ experience while reducing operating costs.

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Customized solution

We’ve broken down existing technical support processes and silos and designed a new diagnostic solution for your field teams. We’ll work with you to identify sources of data and integrate your core business systems and database capabilities. Relevant data can then be centralized into a single, easy-to-use interface, automating the diagnostic process and allowing your teams to focus on troubleshooting and delivering the solutions your customers need.

Streamlined interface

Our easy-to-use and easy-to-train dashboard is populated with all the relevant information your field techs need to triage and solve customer issues — at a glance. Coupled with this 360-degree customer view, next best actions are provided to guide repairs, freeing technicians up to recommend solutions, often before they even step through the door.

Database of insights

In addition to connecting diagnostic data from disparate systems, EY Field Optimizer stores service notations and actions taken. Using artificial intelligence and machine learning, data is synthesized, patterns are identified and a growing database of insights — including suggestions for preventive maintenance — is generated, adding value and informing future interactions.
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Informed technicians

Automating field operations processes and streamlining how technicians gather information to make informed decisions on repairs starts with our easy-to-use dashboard. Prior to leaving on a call, technicians simply initiate a customer search and by the time they arrive on site, the information has been pulled from legacy systems and collated into one single screen.
 
No more searching across different platforms or user manuals for answers. From customer account and equipment details to service records, they’ll be prepped with the insights needed to diagnose issues quickly. With recommended action steps at their fingertips, they’re enabled to proactively problem solve and confidently address customer concerns, improving the experience for all.

Friction-free experience

There’s nothing costlier or more damaging to customer loyalty than the need for multiple service calls to solve a single issue. With EY Field Optimizer, your team is equipped to provide the right solution the first time out.

Having a full picture of each service situation allows your team to diagnose issues more quickly and be in and out of a customer’s home or business location faster, minimizing inconvenience. And with additional time spent understanding and delivering on the customer’s needs, you can make each customer experience better.

EY Field Optimizer
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Savings realized

EY Field Optimizer does the lower-value work so your techs don’t have to, freeing their time and keeping them focused — both behind the wheel and once they arrive on the scene. With information being consolidated while they’re in transit there’s less temptation to multitask while en route to a customer site, keeping them safer. And the time savings resulting from reduced handling time and repeat visits translates into more efficient truck-rolls and bottom-line savings.

Intelligent automation helps in managing and keeping information current and available — essential components of field operations — while providing consistent processes, better insights and improved efficiency by identifying proactive opportunities, like preventive maintenance.

Interested in seeing how EY Field Optimizer can help automate your field operations?

 

Reach out — we’d be happy to discuss the possibilities for your business.

 

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Case Study
The better the question The better the answer The better the world works
Case Study

EY Field Optimizer: Automate diagnostics to rapidly resolve customer issues

Case Study
The better the question The better the answer The better the world works
Case Study

Can changing how you triage accelerate how you resolve issues?

Improve customer experience to drive value.

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The better the question The better the answer The better the world works
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The power of intelligent automation.

Automated diagnostic tools enable technicians to exceed customer expectations — the first time.

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The better the question The better the answer The better the world works
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Better resolutions can lead to better business results.

Automate problem resolution to boost operational efficiency.

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