EY Field Optimizer
Full-picture, fingertip access for on-the-go diagnostics and first-time solutions
A new diagnostic solution for value-added results
With client expectations at an all-time high, organizations with field operations know the value of getting in and out of customer locations quickly and resolving service calls the first time around. EY Field Optimizer is a bespoke solution that standardizes and automates your diagnostics and arms technicians with a consolidated purview and next-level insights that can enhance your customers’ experience while reducing operating costs.
Customized solution
Streamlined interface
Database of insights
![EY - Man wearing hard hat standing by car](https://assets.ey.com/content/dam/ey-sites/ey-com/en_ca/topics/tmt/ey-field-optimizer/ey-man-wearing-hard-hat-standing-by-car.jpg)
Informed technicians
Friction-free experience
There’s nothing costlier or more damaging to customer loyalty than the need for multiple service calls to solve a single issue. With EY Field Optimizer, your team is equipped to provide the right solution the first time out.
Having a full picture of each service situation allows your team to diagnose issues more quickly and be in and out of a customer’s home or business location faster, minimizing inconvenience. And with additional time spent understanding and delivering on the customer’s needs, you can make each customer experience better.
![EY Field Optimizer](https://assets.ey.com/content/dam/ey-sites/ey-com/en_ca/topics/tmt/ey-field-optimizer/ey-field-optimizer-image-3.jpg)
![EY - Man working on power grid](https://assets.ey.com/content/dam/ey-sites/ey-com/en_ca/topics/tmt/ey-field-optimizer/ey-man-working-on-power-grid.jpg)
Savings realized
EY Field Optimizer does the lower-value work so your techs don’t have to, freeing their time and keeping them focused — both behind the wheel and once they arrive on the scene. With information being consolidated while they’re in transit there’s less temptation to multitask while en route to a customer site, keeping them safer. And the time savings resulting from reduced handling time and repeat visits translates into more efficient truck-rolls and bottom-line savings.
Intelligent automation helps in managing and keeping information current and available — essential components of field operations — while providing consistent processes, better insights and improved efficiency by identifying proactive opportunities, like preventive maintenance.
EY Field Optimizer: Automate diagnostics to rapidly resolve customer issues
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