EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Recent Searches
Trending
-
M&A outlook: stronger US deal market in 2026 despite mixed economic signals
28 Oct 2025 Growth -
US Healthcare Cyber Resilience Survey: Why elevating cybersecurity to a strategic priority can drive transformation
03 Nov 2025 -
Beyond cost cutting: AI as the ultimate growth engine
03 Nov 2025 Consulting
Retail Industry
Retail disruption is unpredictable and pervasive. From shifting customer expectations to fractured systems and rising cost pressures, the retail value chain is in constant flux. Only those built to adapt will lead.
- Retail Industry
- Strategic Relevance
- AI-led Operating Models
- Customer-centric experiences
Leading from a foundation of financial insight, trust and integrity, we help retailers make confident investment decisions, build operational agility and deliver experiences that bring customers back — again and again.
Our latest thinking
Will the future of retail be led by humans or AI?
Discover the future of retail and the essential balance between AI innovation and a human-centric approach.
Why planning is essential in a tariff-driven retail economy
Discover why planning is vital in a tariff-driven retail economy and how retailers can navigate trade challenges with strategy, compliance and foresight.
Pricing to drive modest 2025 US holiday retail sales
US holiday retail sales will top $1t in 2025 — but growth will mostly come from higher prices, not volumes, amid widening consumer polarization.
Macro Bites: Retail strategies for economic resilience
In this episode of Macro Bites, Greg Daco and Will Auchincloss discuss economic pressures impacting the retail sector and strategies retailers can take.
Should retailers close stores or make them work harder?
Consumers still prefer to shop in physical retail stores. Instead of closing them, retailers should reconsider the purpose of the store. Read more.
Navigating tariffs: insights for retail risk management
Retailers face significant challenges from new tariffs, requiring proactive risk management and strategic planning to navigate operation impacts and compliance risks.
Why retail success is more about lifecycle than location
Optimizing store lifecycle management can deliver efficiencies and maximum value.
How retailers can navigate the evolving impacts of tariffs
Navigating complexities of today’s tariff environment across retail requires a proactive approach and well-informed insights. Let us help you.
Are retail CEOs pessimistic? Cautiously optimistic? Or just realistic?
Retail CEOs are more pessimistic about the outlook for the industry than CEOs in other industries. Does this mean it’s all bad news for retail? Learn more.
From stockroom to boardroom: combating the $100 billion retail shrink crisis
To regain control of the rapidly increasing impact of shrink, retailers must diagnose and then remedy each of its sources, extending far beyond shoplifting
We empower retailers to invest meaningfully and innovate with agility, remaining essential in their customers’ lives.
Our latest thinking
The keys to faster time to market for apparel and fashion brands
Learn the keys to accelerating time-to-market for fashion brands and meeting consumer demands swiftly.
Consumer OnDemand – transact to transform: strategic M&A for retail growth
In this video, panelists discuss the evolving retail transactions market. Watch to learn deal and tech strategies that can unlock retail growth.
Do GLP-1 drugs mean flat growth for snacks?
Growing usage of GLP - 1 drugs for weight loss may significantly slow growth in traditional food categories, especially snack foods. Read more.
Private label imperative: Managing a portfolio of own brands
Explore the evolution of private label brands and how retailers can manage their portfolios to connect with consumers and drive growth.
How consumer affordability, loyalty and trust were redefined in the age of AI
Consumers have redefined affordability, loyalty and trust in the age of AI. Find out how retailers and brands can navigate these shifts.
Through advanced technology and AI, EY teams help clients leverage data holistically and automate efficiently, so retail complexity turns into outcome clarity.
Our latest thinking
Why agentic AI is a revolution stuck in an evolution
Discover how organizations are navigating the opportunities and barriers of the agentic AI era in the third wave of the EY US AI Pulse Survey.
How inventory precision helps retail companies increase profits
Consumer in practice: Three ways inventory precision can boost retail profit
How to avoid cyber pitfalls of high-risk regions during global growth
Global expansion into high-risk territories can put SAP systems at risk. Learn more.
How retailers can better utilize data to transform customer intelligence
Transform retail through a reimagined customer intelligence platform, using the full potential of data to enhance customer experiences and drive growth.
Five integrated components to fortify omnichannel retail
Retailers can claim an advantage in customer insights, functional integration, distribution, real estate and inventory management. Learn more.
How tech trends can lead the next generation of the consumer industry
CP&R businesses proactively implementing and scaling evolving technology will be best set up to succeed in the near and long term.
Why data value exchange is important to retailers and brands
Working together, retailers and brands can create a holistic data ecosystem to create new, meaningful consumer connections.
Do you need a new digital path to reach the new digital customer?
Customers are changing faster than enterprises can track them. Organizations need to become more data-centric to catch up. Learn more.
EY teams create personalized, dynamic experiences across channels so retailers can fine-tune customer interactions that drive growth and turn welcome signs into welcome back signs.
Our latest thinking
2025 EY Loyalty Market Study: Evolving consumer expectations and marketer priorities
Building successful loyalty programs is challenging. Leveraging insights to connect deeply with target consumers is one key to success. Read the survey.
How to unlock value from, measure and demonstrate loyalty program ROI
Loyalty programs can drive business growth and strengthen customer relationships, but determining their true value can be a challenge. Read more.
Accelerating customer loyalty: leveraging trust, technology and data
Learn how companies can gain customer loyalty and trust through data insights.
7 ways to unleash value and drive growth from your MarTech and teams
Drive growth and value from your existing MarTech with these 7 considerations. Learn more.
How retailers can use data insights to scale personalization
Turn your data into actionable retail strategies. Put the power of operational and customer experience insights to work. Learn more.
Future Consumer Index: Fading allure of AI, experiences & store brands
Consumer preference for AI, experiences and store brands is declining. Have they lost interest, or are retailers and brands not living up to expectations?
Zero-party: The next frontier in consumer data
Zero-party data helps businesses get the information they need to enhance the customer experience while respecting consumers’ privacy rights. Read more.
When consumer data drives, retailers and brands win
Connected data is key for retailers and CPG to create consumer experience and lasting value. Focus on three areas to get started.
Why consumer data is the foundation to the consumer experience
Data is an opportunity for retailers and brands to deepen their relationships with their consumers. Learn more.
Hear from our retail leaders
Retail Industry case studies
Fashioning a sustainable future for an online clothing retailer
EY has helped fashion retailer ASOS to identify opportunities to unlock value, making it more resilient and better prepared for the future.. Learn more.
Reframing the future of an iconic skiwear brand
EY-Parthenon helped BOGNER refinance, reshape and return to profitability in spite of the COVID-19 pandemic. Learn more.
How Wawa is catering to customers with new convenient offerings
Wawa implements new technologies, keeping customers at the center of its offerings. Learn more in this case study.
Why a superstore reinforced its cyber walls to protect its customers
Heightened security risks led a retail giant to mature its cyber capabilities, optimize its technology spend and reinforce customer trust.
How EY can help
-
Our EY Demand Forecasting & Inventory Optimization can help your business by applying predictive data analytics.
Read more -
EY Retail Stores Reimagined helps enhance store purpose, footprint and layout; revamp operations; address talent; and execute fulfillment. Learn more.
Read more -
EY-Parthenon teams can help your business identify and implement consumer strategies relevant now as well as in the future. Find out more.
Read more -
EY Studio+ helps organizations build differentiated experiences that adapt with customers and drive sustainable long-term value. Read more on studio.ey.com.
Read more -
EY Digital Commerce helps retailers to create the right experiences in the right channels to maximize customer lifetime value and unlock profitability.
Read more
