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Consumer Products & Retail
As evolving buying habits and brand preferences transform the consumer journey, consumer products and retail companies must find the right balance between meeting the needs of the consumer today and growth for tomorrow.
With the increased frequency of regional and global disruption, consumers have become more fluid and shifted how they make purchase decisions. They have placed increased emphasis on experiences, particularly those that improve their life. This, balanced with affordability concerns as well as preferences for sustainable, transparent and local goods, creates greater focus on the value retailers and consumer goods companies provide. No matter the sector – food & beverage, apparel, health and personal care, etc. – all companies are experiencing the impact of a consumer-centric marketplace, more highly connected ecosystems and planet-friendly priorities. The retail and consumer goods companies that lead on addressing the disruptions will shape our future industry.
- Retail
- Consumer Experience
- Food and Agribusiness
- Consumer Insights
Consumer Convergence Trends with Reuters
As companies rethink their value propositions and business models, this mini-series explores the blurring lines between consumer products, retail and other consumer-facing industries.
The space between consumers and convergence
With so many consumer-facing industries merging, it can be tempting to chase the trend. Lokesh Ohri explains why this is a mistake.
The space between consumer and health
Consumers expect retailers and brands to address all parts of their lives, including their health and wellness needs. Jason Barnes and Miguel Duarte discuss the creation of a dedicated consumer health sector and what companies should consider as these two industries converge.
The space between retail and technology
The recent boom in retail media networks is just one example of the convergence taking place across the retail and technology industries. Isaac Krakovsky and Nuno Leal talk about the role of direct-to-consumer, and how retailers and tech players can crack the convergence code leveraging data.
Latest Consumer Products & Retail Consulting case studies
How Wawa is catering to customers with new convenient offerings
Wawa implements new technologies, keeping customers at the center of its offerings. Learn more in this case study.
30 Jan 2023
Faisal Alam
Why a superstore reinforced its cyber walls to protect its customers
Heightened security risks led a retail giant to mature its cyber capabilities, optimize its technology spend and reinforce customer trust.
02 Nov 2022
How to use real-time data to mine better insights
Learn how a leader in the food and beverage industry is harnessing the power of information to prepare for what comes next
21 Sep 2021
Milene Carvalho
How EY can help
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Supply Chain Reinvention helps clients effect a fundamental change in their performance to support sales growth, become more cost-competitive, minimize risk and improve operational resilience.
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EY Digital Commerce helps retailers to create the right experiences in the right channels to maximize customer lifetime value and unlock profitability.
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The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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EY Retail Stores Reimagined helps enhance store purpose, footprint and layout; revamp operations; address talent; and execute fulfillment. Learn more.
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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We help consumer product and retail companies maximize artificial intelligence (AI) and machine learning (ML) investments by identifying strategic insights and high-value areas creating clarity across dimensions and functions to accelerate the adoption of generative AI (GenAI) for transformative change, value creation and long-term growth in alignment with your priorities.
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The Consumer Products and Retail Team
Kathy Gramling
EY Americas Consumer Industry Markets Leader
25-year consumer products and retail veteran. Integration and teaming advocate. Passionate mentor and transformative leader. Wine enthusiast.
Chicago, USA
Isaac Krakovsky
EY Americas Retail Leader
Advising the retail, consumer and private equity industries for over 30 years. Passionate about leading teams, business transformation, family, skiing and golf.
New York, USA
Lokesh Ohri
Americas Consumer Consulting Leader, Ernst & Young LLP
Consumer products and retail aficionado. Emerging tech, data and AI enthusiast. Innovator. Proud father.
New York, USA
Will Auchincloss
EY-Parthenon Americas Consumer Products and Retail Leader
Passionate leader focused on accelerating winning strategies for clients. Trusted advisor to help leaders reach the full potential of their business. Proud husband and parent.
Atlanta, USA
Tony Ward
EY Experience-Led Consumer Journey Leader
Passionate about clients and their success for over 30 years. Source-to-store experience and eager to grow all client channels profitably. Golf fanatic.
Chicago, USA
Paul Bierbusse
EY Americas Consulting Business Analytics Leader
Business analytics thought leader – providing global strategy and transformation consulting to c-suite executives. Passionate about helping enable others to succeed. Critical thinker.
Atlanta, USA
Sean Harapko
EY Americas Supply Chain Transformation and Global Supply Chain RPA leader
Passionate about friends and family both in and out of work. Husband and father surrounded by girls. Outdoor adventure seeker. Big supporter of the military and military community.
Baltimore, USA
Robert Holston
EY US-West Consumer Market Segment Leader
Unlocking differentiated value for consumer-facing companies navigating an increasingly complex, connected digital world. Inclusive leader, high-performing team champion. Ironman triathlete. Foodie.
Miami, USA
Jonathan Phillips
EY US-Central Consumer Market Segment Leader
Global Client Service Partner. Consumer products industry veteran. Trusted advisor, strategist and team leader.
Atlanta, USA
Our latest thinking on Consumer Products & Retail Consulting
From stockroom to boardroom: combating the $100 billion retail shrink crisis
To regain control of the rapidly increasing impact of shrink, retailers must diagnose and then remedy each of its sources, extending far beyond shoplifting
26 Feb 2024
EY Americas
Macro Bites: How retailers can fight holiday season economic headwinds
Retailers face macroeconomic headwinds leading into the holiday season. We discuss this backdrop and strategies to thrive. Watch now.
11 Oct 2023
Isaac Krakovsky
Leveraging the EY Future Consumer Index for a more consumer-centric food system
FCI provides insights into a reimagined food system, evolving preferences and priorities of consumers. The research uncovers considerations beyond just price and taste.
12 Sep 2023
EY Americas
Zero-party: The next frontier in consumer data
Zero-party data helps businesses get the information they need to enhance the customer experience while respecting consumers’ privacy rights. Read more.
04 Aug 2023
John Dubois
Emerging tech in the enterprise: How to catch up to your “consumers”
Employees are the consumers of emerging tech at work. How well are CIOs and CTOs listening to their wants and needs? Read now.
02 Aug 2023
Faisal Alam
Core retail principles remain king as businesses go direct-to-consumer
Uncover the retail competencies companies need to succeed in direct-to-consumer as ecommerce, store and merchandising capabilities appear across industries.
19 Jul 2023
Isaac Krakovsky
