Consumer Products & Retail
As evolving buying habits and brand preferences transform the consumer journey, consumer products and retail companies must find the right balance between meeting the needs of the consumer today and growth for tomorrow.
Disruptive technologies, new business models and agile market entrants are revolutionizing the way people shop, what they buy and how they live. In this complex environment, consumer products and retail companies must employ a dual-focus on protecting what they have and establishing a path for the future.
Consumer goods manufacturers and retailers must rethink how and where to serve the smart consumer. They must build the capabilities to put data at the heart of the organization underpinned by a technology ecosystem that creates the agility to respond to changing market dynamics. Their supply chain must evolve into a transparent demand-response network. Their finance organizations must manage costs to fund future transformations. Their cyber defenses must adapt the highest levels of security to build consumer trust and enable innovation with confidence. And all of this must be actioned with sustainability at the core.
We consult with consumer goods manufacturers and retailers to explore, identify and implement the right balance of bold strategic choices that will sustain their business today and transform it for growth tomorrow.
Featured thinking
Leadership in Action: Painting the big picture
With the increased frequency of regional and global disruption, consumers have become more fluid and shifted how they make purchase decisions. They have placed increased emphasis on experiences, particularly those that improve their life. This, balanced with affordability concerns as well as preferences for sustainable, transparent and local goods, creates greater focus on the value retailers and consumer goods companies provide. No matter the sector – food & beverage, apparel, health and personal care, etc. – all companies are experiencing the impact of a consumer-centric marketplace, more highly connected ecosystems and planet-friendly priorities. The retail and consumer goods companies that lead on addressing the disruptions will shape our future industry.
Experience-Led Consumer Journey
An experience-led consumer journey goes beyond selling, e-commerce and omnichannel. It adapts to a world where every journey is different.
Consumer industry: Fueling growth in the face of uncertainty
As consumer disruption meets global uncertainty, are you built for speed and endurance?
Food system reimagined
Food and agriculture face systemic change driven by consumer-centricity, planet-friendly initiatives and increasingly connected ecosystems.
The Now, Next, Beyond Consumer
COVID-19 has transformed the lives of consumers. What do they value? What will it take to serve them? How will your business adapt?
Latest Consumer Products & Retail Consulting case studies
How Wawa is catering to customers with new convenient offerings
Wawa implements new technologies, keeping customers at the center of its offerings.
Why a superstore reinforced its cyber walls to protect its customers
Learn how heightened security risks led a retail giant to mature its cyber capabilities, optimize its technology spend and reinforce customer trust.
How a frozen-foods powerhouse kept their cool on the way to being #1
A supply chain transformation helped a frozen-foods company keep up with demand throughout the pandemic and set the table for future growth.
How to use real-time data to mine better insights
Learn how a leader in the food and beverage industry is harnessing the power of information to prepare for what comes next.
Fashioning a sustainable future for an online clothing retailer
EY teams have helped fashion retailer ASOS to identify opportunities to unlock value, making it more resilient and better prepared for the future.
How to launch a sustainable direct-to-consumer business in no time
The Innovation and Experience Design practice at EY helped a co-op find a market niche and co-create a thriving new business in six months.
Explore Our Consumer Products & Retail Consulting Services
- Supply chain reinvention in consumer products and retail
- Creating customer insight from Retail DnA
- EY and P&G alliance
- Direct to Consumer for Consumer Products
- Operating model effectiveness (OME)
- Customer Experience Consulting
- Digital Transformation Services
- Strategy consulting services
- Analytics Consulting Services
- Buy-Side M&A Advisory Services | Mergers & Acquisitions
- Blockchain Consulting Services
