How AI transforms digital business

In this episode, Rohan Sachdev, Partner & Consulting Services Leader, EY India, explores how artificial intelligence, including GenAI, is transforming industries and reshaping success in a digital-first world. Learn how AI is enabling CEOs to make smarter decisions, drive innovation and unlock long-term business growth.

Key takeaways

AI facilitates business growth by optimizing customer engagement and operational efficiency.
Organizations should prioritize comprehensive transformations over isolated AI implementations.
Strategic investment in data infrastructure and workforce upskilling is vital for maintaining a competitive edge in an AI-driven business landscape.

For your convenience, a full text transcript of this podcast is available on the link below:

Rohan: Hi and welcome to the first episode of EY.ai Unplugged Series where Partners from our firm will be talking all things AI.

Rohan: I am Rohan Sachdev, the Consulting Leader for EY India, and I want to discuss how artificial intelligence can unlock the business benefits for CEOs today.

Rohan: Today, we are living in a world where profitable business growth and leveraging data and AI are strongly interlinked.

Rohan: We did a recent survey of 500 business leaders and found that 95% of them are actively investing to capitalize on the transformative promise that AI holds.

Rohan: With the euphoria surrounding AI and GenAI, the most important question on top of CEOs' minds today is how can they create a quantifiable and attributable impact on the business using AI in less than a few months.

Rohan: AI can today be seen as an intelligent genie, sitting inside various business systems.

Rohan: On the one hand, it can talk to ERP, CRM, factory software, contact center, customer support systems, while on the other it can interact directly with your customers and your employees.

Rohan: Because of this, GenAI intelligently orchestrates actions that can help enhance revenue and sales, cross-sales, up-sales, personalized services for customers, and diagnose and remediate business issues at speed.

Rohan: Let us take a few examples. Banks face a huge challenge in the NPAs. Using AI, they can potentially identify defaulters and extract a promise to pay, which can improve collections.

Rohan: Pharma companies can use AI to give a cross-sell and upsell co-pilot to all medical representatives to enhance their sales capabilities to doctors and pharmacies.

Rohan: An automotive company, big, big demand today can convert more leads via a personalized journey for a prospective car buyer, right from booking a test drive to exploring features of the car, all the way to the payments.

Rohan: All these examples where the human cost and accuracy of doing these things will be restrictive, can be done very easily, at a lower cost and higher efficiency with the use of AI and GenAI and can create impact in a few months.

Rohan: The thing to be mindful of, I would say, however, is while everyone seems to be in a hurry to see the benefits, CEOs should focus on top-down functional transformation instead of spot use cases.

Rohan: For AI to thrive, the other aspect that needs focus is investments into the foundational elements, such as data infrastructure and more importantly, workforce that is fluent in emerging technologies.

Rohan: As we stand on the cusp of an AI driven era, those who invest wisely will be the industry trailblazers of tomorrow.

Rohan: At EY, we are deeply committed to helping our clients, act on their AI journey and shape the future with confidence

Rohan: Thank you.

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Podcast

Episode 11

Duration

3m 59s

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