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Cost and Operations Benchmarking Study
The EY Global Capability Centers (GCC) benchmarking study gives strategic insights to cost management, focusing on channeling investments in capabilities that are critical for sustainable growth.
What EY can do for you
In the wake of recent global disruption, it has become imperative for Global Capability Centers (GCC) leaders to focus on sustainable value creation for enterprise while re-evaluating the existing operating model in terms of leaner cost structures, resilient operations and an agile workforce strategy.
The study assesses key GCC costs and operations metrics to identify potential for sustainable improvement. It supports GCC leadership teams with deep insights into operations and enabling them to positively influence existing cost structures through actionable levers and industry leading practices.
We can help you answer these questions
- How cost competitive is your GCC vis a vis your peers?
- Are your investments aligned to your strategic priorities?
- What are the key trends which may have a significant impact cost and operations of GCCs in the future?
- What are the strategies and leading practices adopted by peer GCCs to achieve sustained cost advantage?
- What are the strategic investments made by GCCs to drive value creation and enable resilient operations?
Survey methodology
Insights are drawn from a rich repository of metrics corresponding to more than 60 GCCs across over 20 locations, multiple sectors and segments with full-time equivalents ranging from 200 to more than 10000.
The discussions from pan-India EY GCC leadership forums provide perspectives on evolving Global Business Services charters and new ways of working for GCCs. Interviews with GCC leaders and EY GBS leaders provide clarity on how to balance growth and investments while driving cost and operational efficiency.
Coverage of the study
The team
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