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The Intelligent Operations solution helps organizations transform activities and processes in the back, mid and front office through end-to-end process engineering, intelligent automation, decision intelligence and continuous improvement, backed by data, AI and technology.
Drive operational excellence, standardize ways of working and accelerate performance improvement with our human-centric Intelligent Operations (IO) App.
Increase speed of execution
Turn data into insights and actions, and embed GenAI as an integral part of day-to-day operations.
Unlock productivity
Unlock up to 20% additional capacity, reduce bureaucracy and boost employee energy by focusing on organizational productivity.
Your business challenge
Services companies are struggling to realize top-line growth while delivering bottom-line results. They are also facing evolving challenges, like changing customer demands, organizational drag and decreasing productivity. Chief Operating Officers (COOs) and leaders in operations are asking themselves:
How can our operations help us predict or quickly respond to evolving customer demands?
How do we improve our organizational effectiveness and efficiency with increasing complexity?
How do we increase the productive time, energy and motivation of our people?
How do we achieve zero cost or minimize cost of operations?
What is the most effective governance structure for end-to-end process optimization?
How do we truly imbed continuous improvement in our ways of working?
How can we choose the right ecosystem partners for our operations?
How do we generate value out of technologies in day-to-day operations?
How can we turn operations data into insights, actions and results?
Solution features and functionality
The Intelligent Operations solution approaches data, AI and technology not just as enablers but as integral parts of operations. It helps organizations leapfrog their operations into the new digital era and shape their future with confidence.
Center of excellence (CoE) establishment: design a CoE for continuous improvement, process excellence, process and task mining, and intelligent automation.
Strategy development and deployment: move from strategy development to strategy execution, align the organization and embed a plan-do-check-act method in all layers of operations.
Service operating model: design an operating model that ensures the most effective delivery of services, including partner ecosystem.
Operations assessment and roadmap: develop roadmap for operations transformation and manage value realization over time.
Process engineering (and re-engineering): optimize, standardize, digitize and automate processes through Lean, Six Sigma, process mining, intelligent automation and AI.
Business process management: build strategies for and execute process mapping, organization and governance, risk management and compliance, process analytics and maturity assessments.
DigiLean: implement digital training and education platform for Lean Orange, Green and Black Belts.
Intelligent Operations app: use an EY people-centered app supported by Microsoft designed to facilitate and help accelerate the adoption of operational excellence, helping organizations standardize their ways of working and drive performance improvement.
Operational excellence execution system: implement an integrated execution system, including capability pillars, training, education, certifications and phase progression models, supported by deployment playbooks and methods to build a self-learning organization.
Operations as a (managed) service: manage and execute a temporary scope of operations or insourcing of a specific assignment.
Productivity unlock: use supporting services to analyze, assess and improve productivity in daily operations.
Why EY
The Intelligent Operations solution sits within a connected suite of EY supply chain and operations solutions that supports the full agenda of the COO. EY teams are ecosystem orchestrators who design, build and run resilient, sustainable and tax-efficient supply chains and operations.
Alliance relationships
EY teams work with technology and supply chain companies to help deliver supply chain solutions.
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