Intelligent Operations solution

The Intelligent Operations solution helps organizations transform activities and processes in the back, mid and front office through end-to-end process engineering, intelligent automation, decision intelligence and continuous improvement, backed by data, AI and technology. 

Master operational performance

Drive operational excellence, standardize ways of working and accelerate performance improvement with our human-centric Intelligent Operations (IO) App.

Increase speed of execution

Turn data into insights and actions, and embed GenAI as an integral part of day-to-day operations.

Unlock productivity

Unlock up to 20% additional capacity, reduce bureaucracy and boost employee energy by focusing on organizational productivity.

Your business challenge

Services companies are struggling to realize top-line growth while delivering bottom-line results. They are also facing evolving challenges, like changing customer demands, organizational drag and decreasing productivity. Chief Operating Officers (COOs) and leaders in operations are asking themselves:

  • How can our operations help us predict or quickly respond to evolving customer demands?
  • How do we improve our organizational effectiveness and efficiency with increasing complexity?
  • How do we increase the productive time, energy and motivation of our people?
  • How do we achieve zero cost or minimize cost of operations?
  • What is the most effective governance structure for end-to-end process optimization?
  • How do we truly imbed continuous improvement in our ways of working?
  • How can we choose the right ecosystem partners for our operations?
  • How do we generate value out of technologies in day-to-day operations?
  • How can we turn operations data into insights, actions and results?

Solution features and functionality

The Intelligent Operations solution approaches data, AI and technology not just as enablers but as integral parts of operations. It helps organizations leapfrog their operations into the new digital era and shape their future with confidence.

Why EY

The Intelligent Operations solution sits within a connected suite of EY supply chain and operations solutions that supports the full agenda of the COO. EY teams are ecosystem orchestrators who design, build and run resilient, sustainable and tax-efficient supply chains and operations.

Alliance relationships

EY teams work with technology and supply chain companies to help deliver supply chain solutions. 

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