Modern approach to client onboarding transformation

Join us for a forward-thinking webcast addressing the challenges banks face with client onboarding, with a focus on corporate and commercial onboarding. Client onboarding today is characterized by high costs, time-consuming manual tasks and poor client experiences. Current onboarding experiences and processes are fragmented for large global banks due to siloed operations and technology, lack of optimized processes and client complexity. We will explore how banks are rethinking their current approaches to client onboarding by simplifying processes, optimizing client and employee experiences, and implementing automation to drive client centricity.

Discover how a comprehensive transformation approach can drive cost savings, smart client experiences and faster time to transact.

Topics discussed include:

• Current bank challenges in client onboarding across the client lifecycle
• A front-to-back-office transformation approach to modernize the onboarding experience, from initiation and enrichment to know your customer (KYC), credit and fulfilment
• Client-centric service design to rethink end-to-end onboarding and process simplification
• Tools to optimize data across the client lifecycle to implement reuse, compliance and an improved client experience
• Automation: leveraging existing technology and building the right ecosystems to drive down costs, as well as improve digital experiences and competitive differentiation
• Lessons learned for scalable and future-proof transformation
• A future state vision for the client onboarding experience

Presenters:

• Barry Cooper, Managing Director, Financial Crime Technology, Ernst & Young LLP
• Reetu Khosla, Principal, Business Transformation, Ernst & Young LLP