Digital transformation and the workforce

Our survey of utilities executives finds skills and technology are critical to navigating disruption and a low-carbon energy future.

videocam Featured thinking

If tech powers the future, who powers the tech?

Cyntressa Dickey 03 Jun 2021

Our latest thinking

Why utilities should reimagine their tax and finance functions

Tax and finance functions of power utility companies can use new operating models, technologies and skills for better results. Here’s how.

Will HR transformation be the thread that ties vlaue to experiences?

Learn why your future people function should operate horizontally across all of your organization.

Danny Ferron

EY UtilityWave

Discover how EY's NextWave platform can help transform how your company manages, integrates & leverages data from IoT devices to improve performance.
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Innovation services in Energy & Resources

Discover how EY's innovation team can help utility companies embrance the innovation they need to seize the opportunities presented by the new energy world.
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Change management and experience

Amongst growing disruption, increased complexity and heightened employee expectations, new approaches to change management can drive improved transformation outcomes.
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Leadership and culture services

Our People Advisory Services team can help your business build a workforce with the right capabilities, profile and focus to meet your goals. Learn more.
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Learning and development advisory

Our learning and development consulting services team can help you develop a cohesive strategy that includes the seamless transfer of knowledge. Learn more.
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Case Study The better the question The better the answer The better the world works

Why people and tech are the fuel for customer-centric transformation

The benefits of the major transformation program undertaken by TNB, while working with EY, could be achieved across many other sectors.

View case study

The better the question

What if you could power your future by empowering people?

Malaysia’s TNB decided to adopt a customer-centric, digital-first approach to reimagine its future. Continue reading

member of Tenaga staff shows customer an i-Kiosk

The better the answer

EY worked with TNB to create a tech-enabled transformation

The transformation improved the customer experience and put the customers and employees in control. Continue reading

two woman review an energy dashboard

The better the world works

Helping a national energy provider create a better working world

TNB has simplified customers’ lives through a digital transformation that also helps the planet. Continue reading

The team

Cyntressa Dickey

EY Global People Consulting Energy & Resources Leader

Transformation advisor to leading energy and other Fortune 500 companies. Passionate advocate for diversity, inclusion and equity. Chemical engineer. Committed to fitness and Atlanta Bootcamp.

Atlanta, GA, United States

Ryan Levine

EY Americas Consulting Power & Utilities Sector Leader

Dedicated to helping utilities navigate a changing world. Passionate about travel, live music and building the next generation of leaders.

Hetal Patel

EY People Consulting Partner Power & Utilities

Leading transformation programs for Power & Utilities. Deep knowledge in organizational change management, learning solutions, utility operations and customer experience.

Atlanta, GA, United States

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.